Terms & Conditions:
1. Fees:
- All fees are current at the time of going to print; however, we reserve the right to change them.
2. Additional Delegate Rates:
- Discounted delegate rates apply when bookings are made at the same time on the same course. See special rates, group rates and early bird specials for more information.
3. Confirmation Instructions:
- On receipt of the returned and completed booking form, we will issue a confirmation detailing the training (time, date, venue).
- Once booking is confirmed, an invoice will be provided for payment.
4. Attendance:
- Please note that no learner will be permitted to attend any training course without proof of payment or an order no.
5. Delegate Substitution:
- Substitutes can be made at any time without incurring any cost. Please inform us in writing so we can make the necessary arrangements for the new learner.
6. Payment:
- Payment can be made by electronic transfer, and must be received 7 working days from the date of the invoice.
- When making a payment, quote the reference number for payment tracking and allocation.
7. Cancellations:
- All cancellations must be done in writing and emailed directly to Siyahluma Education Institute at least 5 working days before the start of the course to allow all necessary administration to be done. If less than 5 working days, you can only send a replacement.
- Inform us immediately if you have to reschedule or cancel the booking so that we can inform the caterers and conference venue. Otherwise, this will be for your account.
- The following charges apply if you cancel:
11 – 28+ working days before a course – 15% of the course fee
6 – 10 working days before a course – 20% of the course fee
4 – 6 working days before a course – 30% of the course fee
1-3 working days before a course – 50% of the course fee
No show on the day of the course – 100% of the course fee